Privacy Policy
Holquinn Lutherie (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data.
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1. Information We Collect
We may collect the following types of information when you interact with Holquinn Lutherie:
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Contact Information – such as your name, phone number, email address, and mailing address when you inquire about services, request a consultation, or schedule a repair.
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Transaction Information – details of payments you make for services or products.
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Instrument Information – details you provide about your instrument (such as type, condition, or repair needs).
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Website Usage Information – non-identifiable data such as your browser type, device, and how you interact with our website (via cookies or analytics tools).
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2. How We Use Your Information
We use your information to:
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Respond to inquiries and provide requested services.
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Process payments and issue invoices or receipts.
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Maintain service records for repairs, builds, and instrument care.
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Improve our website, offerings, and customer service.
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Send occasional updates, announcements, or promotions (only if you opt-in).
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3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share information only in the following limited situations:
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Service Providers – with trusted vendors (e.g., payment processors, web hosting, email providers) who assist us in running the business.
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Legal Requirements – if required by law, regulation, or legal process.
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4. Data Security
We take reasonable precautions to safeguard your personal information. While no system is 100% secure, we work to protect your information from unauthorized access, disclosure, alteration, or destruction.
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5. Cookies & Website Analytics
Our website may use cookies or analytics tools to understand how visitors use the site and to improve functionality. You can adjust your browser settings to refuse cookies if you prefer.
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6. Your Choices
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You may opt out of receiving promotional emails at any time by following the unsubscribe link in our emails or contacting us directly.
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You may request to review, update, or delete your personal information by contacting us.
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7. Third-Party Links
Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites.
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8. Children’s Privacy
Our services are not directed toward children under 13, and we do not knowingly collect personal information from them.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
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10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
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Holquinn Lutherie